:root{--teal-900: #004D48;--teal-700: #0E6E63;--teal-500: #1FA097;--teal-300: #3FF3E7;--navy-900: #0D2A3A;--gold: #C9A227;--amber: #E8A13A;--copper: #B5652D;--error: #C1503F;--bg: #0D2A3A;--bg-deep: #081D28;--surface: #123240;--surface-2: #17404F;--border: #1E4550;--text: #F4FAF9;--text-muted: #86A0A0;--focus-ring: rgba(63, 243, 231, .35);--ok-bg: rgba(31, 160, 151, .15);--ok-fg: var(--teal-300);--warn-bg: rgba(232, 161, 58, .15);--warn-fg: var(--amber);--danger-bg: rgba(193, 80, 63, .15);--danger-fg: var(--error);--info-bg: rgba(201, 162, 39, .12);--info-fg: var(--gold);--bubble-contact: var(--surface);--bubble-bot: rgba(31, 160, 151, .16);--bubble-human: var(--surface-2);--r-sm: 8px;--r-md: 8px;--r-lg: 12px;--r-modal: 16px;--r-pill: 999px;--shadow-1: 0 1px 2px rgba(0,0,0,.24);--shadow-2: 0 2px 6px rgba(0,0,0,.28);--shadow-3: 0 6px 16px rgba(0,0,0,.32);--shadow-4: 0 12px 28px rgba(0,0,0,.36);--shadow-5: 0 20px 48px rgba(0,0,0,.4);--inset-1: inset 0 1px 2px rgba(0,0,0,.18), inset 0 -1px 0 rgba(255,255,255,.02);--inset-2: inset 0 2px 4px rgba(0,0,0,.32), inset 0 -1px 0 rgba(255,255,255,.03);--inset-3: inset 0 2px 6px rgba(0,0,0,.45), inset 0 -1px 0 rgba(255,255,255,.04);--inset-4: inset 0 3px 8px rgba(0,0,0,.55), inset 0 -1px 0 rgba(255,255,255,.05);--inset-5: inset 0 4px 12px rgba(0,0,0,.65), inset 0 -1px 0 rgba(255,255,255,.06);--font: "Manrope", system-ui, -apple-system, "Segoe UI", Roboto, sans-serif;--font-dense: "Inter", system-ui, -apple-system, "Segoe UI", Roboto, sans-serif;--font-display: "Cinzel", serif}*{box-sizing:border-box}html,body,#root{height:100%}body{margin:0;font-family:var(--font);background:var(--bg);color:var(--text);-webkit-font-smoothing:antialiased;text-rendering:optimizeLegibility}button,input,select{font-family:inherit}.pill{display:inline-flex;align-items:center;gap:4px;font-size:11px;font-weight:600;letter-spacing:.01em;padding:2px 9px;border-radius:var(--r-pill);line-height:1.5;white-space:nowrap}.pill.ok{background:var(--ok-bg);color:var(--ok-fg)}.pill.warn{background:var(--warn-bg);color:var(--warn-fg)}.pill.off{background:var(--danger-bg);color:var(--danger-fg)}.pill.info{background:var(--info-bg);color:var(--info-fg)}.pill .dot{width:6px;height:6px;border-radius:50%;background:currentColor}.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;font-size:14px;font-weight:600;padding:9px 16px;border-radius:var(--r-md);border:1px solid transparent;cursor:pointer;box-shadow:var(--shadow-1);transition:background .12s ease,border-color .12s ease,box-shadow .12s ease,opacity .12s}.btn:disabled{opacity:.4;cursor:not-allowed;box-shadow:none}.btn-primary{background:var(--teal-500);color:#fff}.btn-primary:hover:not(:disabled){background:var(--teal-700);box-shadow:var(--shadow-2)}.btn-primary:active:not(:disabled){background:var(--teal-900);box-shadow:var(--inset-3)}.btn-ghost{background:transparent;color:var(--text-muted);border-color:transparent;padding:7px 12px;box-shadow:none}.btn-ghost:hover:not(:disabled){background:var(--surface-2);color:var(--text)}.btn-ghost:active:not(:disabled){box-shadow:var(--inset-3)}.btn-outline{background:transparent;color:var(--teal-500);border-color:var(--teal-500)}.btn-outline:hover:not(:disabled){background:#1fa0971a;box-shadow:var(--shadow-2)}.btn-outline:active:not(:disabled){background:#1fa0972e;box-shadow:var(--inset-3)}.btn-sm{font-size:13px;padding:6px 12px}.field{width:100%;padding:10px 12px;border:1px solid var(--border);border-radius:var(--r-md);font-size:14px;background:var(--bg-deep);color:var(--text);box-shadow:var(--inset-2),var(--shadow-1);transition:border-color .12s,box-shadow .12s}.field:focus{outline:none;border-color:var(--teal-500);box-shadow:var(--inset-2),0 0 0 3px var(--focus-ring)}.field::placeholder{color:var(--text-muted)}.field:disabled{opacity:.5;box-shadow:var(--inset-2)}.spinner{width:22px;height:22px;border:2.5px solid var(--border);border-top-color:var(--teal-500);border-radius:50%;animation:spin .7s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}.center-fill{height:100%;display:flex;align-items:center;justify-content:center}.login-wrap{min-height:100%;display:flex;align-items:center;justify-content:center;padding:24px;background:radial-gradient(1200px 600px at 50% -10%,rgba(31,160,151,.12),transparent 60%),var(--bg)}.login-box{background:var(--surface);padding:32px 28px;border-radius:var(--r-lg);box-shadow:var(--shadow-3);border:1px solid var(--border);width:100%;max-width:360px}.login-brand{display:flex;align-items:center;gap:10px;margin:0 0 4px}.brand-logo-img{height:28px;width:auto;display:block;flex-shrink:0}.brand-suffix{font-family:var(--font);font-weight:700;font-size:15px;color:var(--text);letter-spacing:-.01em}.login-sub{color:var(--text-muted);font-size:13px;margin:6px 0 22px}.login-box .field{margin-bottom:12px}.login-box .btn{width:100%;margin-top:4px}.form-erro{color:var(--danger-fg);background:var(--danger-bg);font-size:13px;padding:9px 12px;border-radius:var(--r-sm);margin-bottom:14px}.shell{display:flex;height:100%}.sidebar{width:340px;flex-shrink:0;background:var(--surface);border-right:1px solid var(--border);display:flex;flex-direction:column}.sidebar-top{padding:14px 16px;border-bottom:1px solid var(--border);display:flex;flex-direction:column;gap:12px}.sidebar-brand{display:flex;align-items:center;justify-content:space-between;gap:8px}.brand-mark{display:flex;align-items:center;gap:9px}.sidebar-actions{display:flex;align-items:center;gap:2px}.toolbar{display:flex;flex-direction:column;align-items:stretch;gap:9px}.seg{display:flex;width:100%;background:var(--bg-deep);border:1px solid var(--border);border-radius:var(--r-md);padding:3px;gap:2px;box-shadow:var(--inset-1)}.seg button{flex:1;border:none;background:transparent;color:var(--text-muted);font-size:12px;font-weight:600;padding:6px 4px;border-radius:7px;cursor:pointer;white-space:nowrap;transition:background .12s,color .12s}.seg button.active{background:var(--surface);color:var(--teal-500);box-shadow:var(--shadow-1)}.uso-chip{display:inline-flex;align-items:center;gap:6px;font-size:12px;color:var(--text-muted);align-self:flex-start}.lista{flex:1;overflow-y:auto}.conversa-item{padding:12px 16px;border-bottom:1px solid var(--surface-2);cursor:pointer;display:flex;gap:11px;align-items:center;transition:background .1s}.conversa-item:hover{background:var(--surface-2)}.conversa-item.ativa{background:#1fa0971f;box-shadow:inset 3px 0 0 var(--teal-500)}.avatar{width:38px;height:38px;border-radius:50%;flex-shrink:0;background:#1fa09726;color:var(--teal-500);display:grid;place-items:center;font-weight:700;font-size:14px}.conversa-main{min-width:0;flex:1}.conversa-linha1{display:flex;align-items:center;justify-content:space-between;gap:8px}.conversa-nome{font-weight:600;font-size:14px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.conversa-hora{font-size:11px;color:var(--text-muted);flex-shrink:0}.conversa-badges{display:flex;gap:5px;margin-top:4px;flex-wrap:wrap}.badge{display:inline-flex;align-items:center;gap:4px;font-size:10.5px;font-weight:600;padding:1px 7px;border-radius:var(--r-pill)}.badge.escalada{background:var(--danger-bg);color:var(--danger-fg)}.badge.fora{background:var(--warn-bg);color:var(--warn-fg)}.thread{flex:1;display:flex;flex-direction:column;min-width:0;background:var(--bg-deep)}.thread-header{padding:13px 20px;border-bottom:1px solid var(--border);background:var(--surface);display:flex;align-items:center;justify-content:space-between;gap:12px}.thread-quem{display:flex;align-items:center;gap:11px;min-width:0}.thread-nome{font-weight:700;font-size:15px}.thread-sub{font-size:12px;color:var(--text-muted)}.msgs{flex:1;overflow-y:auto;padding:22px 20px;display:flex;flex-direction:column;gap:10px}.msg{max-width:66%;padding:9px 13px;border-radius:14px;font-size:14px;line-height:1.45;box-shadow:var(--shadow-1);position:relative;word-wrap:break-word}.msg .who{font-size:10px;font-weight:700;letter-spacing:.04em;text-transform:uppercase;color:var(--text-muted);margin-bottom:3px}.msg .corpo{white-space:pre-wrap}.msg.contact{align-self:flex-start;background:var(--bubble-contact);border:1px solid var(--border);border-bottom-left-radius:4px}.msg.bot{align-self:flex-end;background:var(--bubble-bot);border-bottom-right-radius:4px}.msg.human{align-self:flex-end;background:var(--bubble-human);border-left:2px solid var(--gold);border-bottom-right-radius:4px}.aviso-janela{padding:11px 16px;background:var(--warn-bg);color:var(--warn-fg);font-size:13px;line-height:1.5;border-top:1px solid var(--border)}.aviso-janela strong{font-weight:700}.envio-erro{padding:10px 16px;background:var(--danger-bg);color:var(--danger-fg);font-size:13px;border-top:1px solid var(--border)}.compositor{display:flex;gap:10px;padding:14px 16px;border-top:1px solid var(--border);background:var(--surface)}.compositor .field{flex:1}.compositor-template{display:flex;flex-direction:column;gap:10px;padding:14px 16px;border-top:1px solid var(--border);background:var(--surface)}.compositor-template .btn{align-self:flex-end}.vazio{height:100%;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:10px;color:var(--text-muted);text-align:center;padding:24px}.vazio-icone{width:52px;height:52px;border-radius:14px;background:var(--surface);border:1px solid var(--border);display:grid;place-items:center;font-size:24px}.vazio-titulo{font-weight:600;color:var(--text);font-size:14px}.vazio-sub{font-size:13px;max-width:260px}.admin-page{max-width:1040px;margin:0 auto;padding:32px 20px 48px}.admin-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:20px}.admin-title{display:flex;align-items:center;gap:11px}.admin-title h1{font-size:20px;font-weight:700;margin:0;letter-spacing:-.01em}.admin-sub{color:var(--text-muted);font-size:13.5px;margin:0 0 24px}.admin-body{display:flex;gap:28px;align-items:flex-start}.admin-menu{width:200px;flex-shrink:0;display:flex;flex-direction:column;gap:3px}.admin-menu-item{display:flex;align-items:center;gap:9px;padding:9px 12px;border-radius:var(--r-md);border:1px solid transparent;background:transparent;color:var(--text-muted);font-size:14px;font-weight:600;cursor:pointer;text-align:left;transition:background .12s,color .12s}.admin-menu-item:hover{background:var(--surface-2);color:var(--text)}.admin-menu-item.active{background:var(--surface);color:var(--teal-500);box-shadow:var(--shadow-1);border-color:var(--border)}.admin-content{flex:1;min-width:0}@media (max-width: 720px){.admin-body{flex-direction:column}.admin-menu{width:100%;flex-direction:row;flex-wrap:wrap}}.tpl-busca{display:flex;gap:10px;margin-bottom:16px;font-family:var(--font-dense)}.tpl-busca select{flex:1.4}.tpl-busca input{flex:1}.tpl-lista{display:flex;flex-direction:column;gap:8px;margin-bottom:28px;font-family:var(--font-dense)}.tpl-item{display:flex;align-items:center;gap:10px;background:var(--surface);border:1px solid var(--border);border-radius:var(--r-md);padding:10px 14px;font-size:13.5px;box-shadow:var(--shadow-1)}.tpl-nome{font-weight:700;font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:13px}.tpl-subtitulo{font-size:15px;font-weight:700;margin:0 0 12px;letter-spacing:-.01em}.tpl-criar{display:flex;flex-direction:column;gap:10px;max-width:460px}.tpl-corpo{min-height:90px;resize:vertical;font-family:inherit}.tenants{display:flex;flex-direction:column;gap:12px;font-family:var(--font-dense)}.tenant-card{background:var(--surface);border:1px solid var(--border);border-radius:var(--r-lg);padding:18px 20px;display:flex;align-items:center;justify-content:space-between;gap:16px;box-shadow:var(--shadow-1);transition:box-shadow .15s,border-color .15s}.tenant-card:hover{box-shadow:var(--shadow-2);border-color:var(--teal-500)}.tenant-info{min-width:0}.tenant-linha1{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.tenant-nome{font-weight:700;font-size:16px}.tenant-vertical{font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.03em;color:var(--text-muted);background:var(--surface-2);padding:2px 8px;border-radius:var(--r-sm);border:1px solid var(--border)}.tenant-meta{font-size:13px;color:var(--text-muted);margin-top:7px;display:flex;align-items:center;gap:8px;flex-wrap:wrap}.tenant-meta code{font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:12px;background:var(--bg-deep);padding:1px 6px;border-radius:4px}.tenant-acoes{display:flex;gap:10px;flex-shrink:0}@media (max-width: 640px){.tenant-card{flex-direction:column;align-items:stretch}.tenant-acoes{justify-content:flex-end}.sidebar{width:100%}}